2.1.4.1Operational Excellence and Quality
Operational Excellence and Quality includes themes such as ’Operational Governance’ (section 3.7) and ’Target Excellence’ focusing on ’No Harm, No Defects, No Leaks’. This creates an environment to share SBM Offshore’s experiences by leveraging collective knowledge, improving organizational learning and fostering collaboration.
Management Approach
The topic of Operational Excellence is embedded in SBM Offshore’s projects, supply chain and fleet operations, and supported by the Operational Excellence Function and the Quality and Regulatory Function.
SBM Offshore remains committed to full compliance with all applicable laws and regulations. SBM Offshore delivers products and services meeting regulatory requirements and applicable specifications and requirements imposed by relevant stakeholders, by:
- Promoting a quality and compliance culture.
- Maintaining SBM Offshore’s certification to the ISO 9001:2015 Standard.
- Providing systematic identification of applicable regulatory requirements and ensuring their implementation.
- Achievement and maintenance of conformity, compliance and acceptance of SBM Offshore’s products and services.
- Supporting continuous improvement of business processes and ways of working.
A key aim of the Operational Excellence function is to create a culture of continuous improvement within SBM Offshore. The function works in close collaboration with the Product Lines, Global Resources and Services and Operations organizations – for instance on the analysis of past performance and definition of lessons learned. These feed improvement of business processes and tools within the organization.
Through the above, SBM Offshore mitigates risks related to project execution, process safety, human capital, changes in laws and regulations and operational risks such as loss of integrity of aging assets, loss of certificate of class and disruption to the supply chain.
2023 Performance
During 2023, all SBM Offshore’s offshore facilities were accepted by all relevant authorities and regulators, with all related permits, licenses, authorizations, notifications and certificates duly granted and maintained. Offshore facilities have also remained in Class at all times, as required from both statutory and insurance perspectives. SBM Offshore incurred one operational fine that exceeded the threshold for the category of fines considered ‘significant’ (see section 5.2.5).
Furthermore, SBM Offshore actively promoted ’Target Excellence’ through – amongst others – workfront engagements, stand downs at yards, vessels and offices. SBM Offshore is proud of:
- Renewal of SBM Offshore’s ISO 9001:2015 certification.
- Effective use of independent third parties for inspection, verification and assurance services related to Execute and Operate activities.
- Development and launch of the ’Quality Journey’ program.
- Organization of a global ’World Quality Week’.
- The further improvement of the Learning from Performance process within Projects, and Fleet Operations.
- Implementation of applicable lessons learned in the tendering and the set-up for future FPSO projects.
- Further digitalization of project and function performance dashboards.
The outcomes in SBM Offshore’s projects, supply chain and fleet are described in the following sections. In 2024, SBM Offshore will build on this and put focus on the delivery of the ’Quality Journey’ program.